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Patient Experience

Improve patient communications, engagements, and outcomes.

Discover how McKesson Pharmacy Systems' Clinical Programs Solution, Adherence Performance Solution, and Patient Communications Solution all help keep your patients at the heart of your pharmacy operations.

Patient Experience

Operate at the top of your license

Clinical Programs Solution (CPS) allows you to maximize your pharmacy’s clinical and operational performance while making the most of your patient engagements. CPS delivers value-added programs with configurable, in-workflow opportunity alerting and documentation that allows for easy outcome reporting.

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Tailored programs

Create your own exclusive programs such as diabetic counseling, OTC opportunities, annual profile reviews, etc.

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Third-party vendor integrations

Access third-party integrations to centralize opportunities and reduce duplicate data entry.

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Support and configuration

Let our experts streamline your workflow and share best practices for optimal performance.

Track and report medication adherence with ease

Enhance patient outcomes with Adherence Performance Solution (APS), a comprehensive tool designed to facilitate prescription adherence by tracking patient performance with robust analytics and reporting tools, triggering patient interactions upon performance decline, and assisting with adherence through things like automated reminders to refill prescriptions, take medications, and attend appointments.

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Interactive dashboard

Identifies adherence ratings, improvement goals and target patients.

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Reportable adherence data

Calculates and reports Proportion of Days Covered (PDC) using prescription fill data from EnterpriseRx.

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Adherence alerting

Provides easy access to patient adherence trends during the EnterpriseRx workflow.

How APS optimizes pharmacies

Proactively identify, target and counsel patients who show decline in medication adherence performance.
Gain actionable insights on where to adjust and improve your medication adherence Star Ratings through actionable patient-level detail, including patient drug interactions.
Generate data to share with payers and prescribers to prove the value of your pharmacy to their network.
Access pharmacy benchmarking data to compare your adherence performance with the rest of the market segment.

Addressing medication non-adherence with practical solutions

“I forgot about it.”

Offer refill and prescription-ready reminders via an Integrated Voice Response system, text and email alerts, outbound reminder calls, and customized education and refill reminder letters exclusively offered by McKesson-sponsored Clinical Services.

“I don’t like the side effects.”

Provide appointment-based patient counseling using a McKesson pharmacy management system that documents counseling events and delivers DUR alerts that occur during the dispensing process.

“I can’t afford it.”

Offer discounts on patient medications through electronic coupons, including eVoucherRx™ from RelayHealth, which reduces patient out-of-pocket costs for prescriptions.

“I don't understand the instructions.”

Offer unit dose packaging and Medication Therapy Management (MTM) counseling to help patients understand their medications.

“I don’t have time to pick it up.”

Offer med sync, which bundles patient payments and minimizes trips to the pharmacy, and a mobile pharmacy delivery service for patient medications that captures payments and tracks deliveries.

Build trust through consistent communication

Patient Communications Solution (PCS) enhances patient engagement by facilitating communication between pharmacies and patients via text messages, phone calls, emails, and/or a mobile app. 

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Real-time prescription status updates to improve patient satisfaction and reduce inbound/outbound phone calls.

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Ad hoc messaging that allows pharmacy staff to communicate with patients for insurance/payment issues, vaccine opportunities, and more.

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Proactive refill and pick up reminders to improve patient adherence and reduce return to stock rates.

Integrations to improve communication

Interactive Voice Response (IVR) technology

Simplify refill scheduling by allowing patients to request refills without having to talk directly to pharmacy staff.

Remote verification & video consulting

Use low-volume or centralized pharmacists to complete verification or patient consultation remotely, so you don’t have to staff a pharmacist at every site.

Pharmacy language translation

Ensure that patients understand their medication regimen with our language translation offerings. Provide on-demand voice translation and translate simplified, easy-to-read med guides, vial labels, and dosing schedules into the native language of your patient. Guides are written for low-literacy populations and triggered to print when you dispense a patient’s medication.